• Use voicemail creatively. Voicemail isn’t just for taking messages, it can send them too. Changing your outgoing message to include the most frequently asked-for info (what days checks are mailed, deadlines for common forms, etc.) can head off an amazing amount of questions.
• Dedicate different lines for different tasks. If your phone system allows it, set up separate phone lines/voicemail boxes for your different internal and external “customers.” For example, you could direct callers with questions about vendor payments to one line, those looking for T&E reimbursements to another, and employees with questions about payroll or benefits to a third. That way, you can take care of related questions in one swoop, which should save time and mental energy.
• Create a FAQ page for Accounting. If, like most Accounting pros, you get the same few questions over and over, it’s time to create a set list of answers. Posted on the intranet, or even sent as a quarterly “reminder memo,” it’s a quick way to spread need-to-know info that makes everyone‘s life easier.
• Maximize your e-payments software. No matter what software you use to process direct deposits, reimbursements and other payments, make sure you’re taking full advantage of its notification tools. Something as small as being able to e-mail folks that their anticipated payment just got processed can reassure them — and save you from having to handle one more phone call later on.

With the amount of financial info you have to track, a spreadsheet is one of your most potent tools. But the more important (and complicated) a spreadsheet is, the more likely it is to have one of these major flaws. The good news: They’re all fixable. And those fixes can help you work more efficiently in the long run. Here’s what to look out for:

1. Hidden errors. No matter how well — or often — you check, a big complicated spreadsheet is bound to have some errors sneak in over time. And it’ll happen twice as fast if it’s a worksheet that multiple people have access to.  The fix: Periodically use one of the many programs that searches spreadsheets for cells that have missing formulas, broken links, references to empty cells, etc.
2. Too many chefs stirring the pot. There may be good reason for a dozen people to have access to see a spreadsheet — but chances are they don’t all need access to input data. Whenever possible, use Excel’s existing features (such as password-protection) to limit access to “read-only” for key files that need to be shared among many people.
3. Not knowing who did what. Even if access to input data into the worksheet is limited to only two trusted people, there may be times when it’s not clear which version of the spreadsheet is the last one. Make sure you have a system in place to track who made what changes and when. (For larger departments, software is available to handle this. For smaller companies, you may be able to get by with a solid naming/”save as” system.)

The Eleventh Circuit Court of Appeals said that the managers, who were routinely expected to put in shifts totally 60-70 hour per week, were wrongly treated as executive employees exempt from OT.

According to the appeals court, the managers were non-exempt for three main reasons:

1. They spent 80-90% of their time performing non-exempt labor (running cash registers, stocking shelves, etc.)
2. Non-exempt tasks were considered an “essential” part of the managers’ jobs, as opposed to “incidental.”
3. Managers had relatively little freedom. Instead, district managers handled most managerial decisions, such as pricing, choosing inventory, etc.
4. The average manager’s “exempt” salary was barely more than the average assistant manager’s salary.

Cite: Morgan v. Family Dollar Stores, Inc.; 11th Circuit Ct. of Appeals, 12/18/08.

Create mini-goals that are very specific.
Job stress and burnout arise when people feel they have little control over their work and/or few options.

But goals like “be more visible” or “work more efficiently” are hard to measure — and impossible to meet. (No matter how much you improve, theoretically there will be more you can do.)

Instead, try a very specific micro-goal. Instead of the examples above, you might try, “Offer at least one suggestion per meeting” or “Finish my check run before 2 p.m. each week.”

You’ll see tangible results right away, which boosts morale — not to mention that as you meet your goals and swap in new ones, you’re bound to be constantly improving.

Refocus your time

It’s all too easy to get caught up in putting out the most recent fire: There are missing invoices to track down, angry vendors on the phone and employees with questions about their paychecks constantly angling for your attention.

But spending all your time on those tasks leaves precious little time for other activities that can help you work better, save money, etc.

Take a few minutes to jot down your top goals (no more than three) for you and/or your department. Next, think about ways you could be working toward those goals but aren’t — these are the tasks most of us say we’ll get around to “once I have the time.”

Once you’ve established a few concrete steps, make it a goal to work on them at regular intervals. Key step: This should be time you have blocked out on your calendar — and stick to it. For example: Maybe you’ll need to spend 15 minutes a day to attack the pent-up filing pile. Or set aside one afternoon a month to analyze monthly spending in more detail than you can afford to now.

The simple act of putting it on your to-do list, can turn those “someday” tasks into finished projects.

What are some of your tricks for fighting burnout? Let us hear your ideas in the comments.

Chances are you’ll face more security threats this year. Are you ready?  Whenever the economy slumps, more would-be fraudsters are minted. Part of it is that people are desperate for money and get tempted by the apparent ease with which they can steal.

Others take advantage of everyone else’s fear, and use seemingly legit offers to con people — and companies — out of their money.

There are signs it’s already happening. The SEC has pursued 88% more enforcement actions related to securities fraud this year than it did in 2006. And the FBI recently said it expects its fraud investigations to increase from 38 cases last year to hundreds in the next year or two.

Internal solutions to internal and external threats

No matter how unlikely it seems that Betty in the next cube could be embezzling, or that a fake vendor could get its invoices approved and paid, it’s smart to take preventative steps now.

Your best bet is a two-prong plan to ensure that:

• no one inside the company has the ability to commit fraud, and
• if anyone from outside attempts financial shenanigans, that you’ll be able to catch it right away before any damage is done.

Start by doing an internal review of procedures to find any weak spots and shore them up first. And if you were debating any changes to procedure that might tighten controls, start implementing them. (Upper management isn’t going to grumble about changes or time lost if you can explain how this will help save money long-term.)

Once Accounting has done its part, there’s still one more step: Explaining the changes to other departments. If they aren’t on board, your controls won’t be fully effective.

Granted, you don’t want to give away too much detail — otherwise, you could actually make some types of internal fraud easier. But there are  a few key things you’ll want to communicate to employees:

• Controls have been made even stronger, and their compliance with new procedures is expected
• A way for them to report any suspicious activity they see so it can be investigated, and
• A list of fraud prevention red flags so they know what to look for when dealing with people outside the company.

Are you worried about more fraud attempts this year? What are you doing to shore up your procedures? Share your ideas in the comments.

1. Flex time and work-from-home options. These cost the company nothing, but can mean a lot to employees. Even if your company won’t allow it as a standard work arrangement, try to keep some flexibility in the schedule so that when workers have situations come up (car trouble, ill family member, etc.) they know they can tend to their jobs and their lives.
2. Training opportunities. You don’t have to send staffers to a week-long conference across the country to show that you value them and want to develop their skills. Free or low-cost training close to home is often available via webinars, online classes and the like.
3. Creative perks. Even if employees understand why raises are small or non-existent, it doesn’t mean they’ll like it. Finding other ways to show you appreciate them can help. Look for opportunities to partner with local businesses to find perks that won’t cost you an arm and a leg. For example, a local bakery may be willing to offer a special discount to employees if you provide a discounted service. Or if you can get a group of employees to sign up for a service (like a gym membership), you may be able to negotiate a better deal. If the company picks up part of the remaining cost, it’s that much more valuable to staffers.
4. Pay for what matters. Let employees know that if you get a solid new hire through a staffer’s referral, they’ll be rewarded. It gives them reason to talk up the company to others — which gets them thinking about all the things they do like about the job.

It might be worth revising your company’s travel policy to clarify some common areas of confusion for trips like these, including:

• Which days’ hotel charges are considered reimbursable.
• How to handle any shared expenses when a traveler’s spouse or friend takes part on the trip (Example, a shared meal).
• Whether costs that are spread over the business and personal parts of the trip will be reimbursed proportionally. (Example: If a rental car is used for five days, but only three of those days are business related.)

And as usual, you’ll want to remind travelers to be extra vigilant about documenting the “why, when and where” of their expenses. Later on, if an auditor realizes that a trip was partly business/partly personal, they’re likely to look a lot more closely at those expenses.

You think you have your bases covered for the next audit. But chances are your boss doesn’t have the same faith in you. That’s the learning from a recent survey by Deloitte. The company asked executives to rate their organizations based on how ready they are for audits or other “regulatory investigations.” Only 20% said they thought their troops were “very ready.”

Worse news for Accounting pros: 24% of execs said their companies are at a much greater risk for such an investigation than they were just a year ago. Given the economic climate — and people’s feelings about it — it seems certain that some companies are bound to get more scrutiny in the near future. And coming up short of good answers could lead to not only financial or legal action — it could leave your company with the proverbial egg on its  face.

How to get ready

One bright spot from the survey: 60% of company execs agreed that self-reporting results of internal audits could help identify problems while they’re still fixable and/or mitigate the damage from other investigations.

If you don’t already have self-audits scheduled, now’s the time to get the ball rolling. Even if you’re already sure your procedures and books are as tight as a drum, a successful self-audit can give you two other important benefits:

• proving to upper management that you are ready for the “real” audit, and
• finding errors, cash-drains and other ways to potentially save money down the road.

Tell us: Do you think your company’s ready for an audit or investigation? Is upper management’s skepticism warranted? Sound off in the comments.

The site, which has made improvements to search functions, ease of navigation and other areas where users complained it was lacking, gained eight points on a scale of 1 to 100, giving it a solid “C.”

No doubt there’s still room for improvement — but at least it’s headed in the right direction.

IRS has warned its going to start doing random employment tax audits in 2010. It’s aim: To find out exactly how much tax revenue the feds are losing due to employees being misclassified as independent contractors (ICs).

IC classification has always been a gray area — which is why many companies have relied on making an educated guess and then knocking on wood. Without any other red flags, many potentially misclassified employees (and their employers) have flown under the radar.

Random audits could be done at any company — there’s no way to minimize your risk of getting flagged.

What you can do: Go through your hiring procedures now and review the work done by ICs. The first random audits won’t be done until around April 2010, so there’s still time to address any questionable classifications you have on your books.