» IRS gets a friendlier face

IRS gets a friendlier face

March 4, 2009 by Carol Katarsky
Posted in: Communication, In this week's e-newsletter, Latest news & views, Tax compliance

Thinking about the tax man may not give you the warm-and-fuzzies, but IRS is making headway in creating a more helpful Web site. In a recent study of 95 federal govenment Web sites, IRS was rated the most improved.

The site, which has made improvements to search functions, ease of navigation and other areas where users complained it was lacking, gained eight points on a scale of 1 to 100, giving it a solid “C.”

No doubt there’s still room for improvement — but at least it’s headed in the right direction.

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