One of the most important facets of a successful credit or purchasing card program is finding a card issuer who’s just right for you. Once you know you want to implement a corporate credit card or purchasing card program, you’ll face a dizzying array of questions about how you want to set up your program, which bells and whistles you want to add, etc.

The right vendor will help you narrow your options so you get all the functionality you need without adding services you don’t need — and which cost more.

With that in mind, here are four questions to ask potential vendors when you’re shopping for a program:

1. How much support do you offer once the program is set up? Ideally, you’ll want access to a dedicated rep who can answer your questions. Depending on how complicated your program is and what new software you may be adding, it may be a good idea to have scheduled training sessions with someone from the card issuer. If that’s the case, make sure the training is done efficiently (no drawn out multi-day programs) and that it’s not a separate charge.
2. How much paper/time/money will this actually save us? If parts of the process (like handling receipts and P.O.s) are still manual, or will require printing out documentation, you may not be getting as much benefit as it seems. Get a detailed estimate of how much time and money you’ll be saving with the proposed system. And then figure out how long it’ll take for those savings to recoup your upfront expenses.
3. Does your program address our biggest headache? If T&E is where most of your paperwork roadblocks develop, a standard p-card program probably won’t suit you as well as a travel-specific card. Make sure potential vendors know what your top concern is — and that their programs are adapted to meet those needs.
4. How secure is our info? No financial transaction should even be considered until you have solid answers about how secure all the electronically based info really is.

If you’ve already been down this road, what questions are you glad you asked your vendor — or wish in hindsight you had? Share your perspective in the comments.

Tags: Best practices, Communication, Cost cutters, Fraud prevention, Internal controls, Purchasing cards, Technology, Vendor relations