• Use voicemail creatively. Voicemail isn’t just for taking messages, it can send them too. Changing your outgoing message to include the most frequently asked-for info (what days checks are mailed, deadlines for common forms, etc.) can head off an amazing amount of questions.
• Dedicate different lines for different tasks. If your phone system allows it, set up separate phone lines/voicemail boxes for your different internal and external “customers.” For example, you could direct callers with questions about vendor payments to one line, those looking for T&E reimbursements to another, and employees with questions about payroll or benefits to a third. That way, you can take care of related questions in one swoop, which should save time and mental energy.
• Create a FAQ page for Accounting. If, like most Accounting pros, you get the same few questions over and over, it’s time to create a set list of answers. Posted on the intranet, or even sent as a quarterly “reminder memo,” it’s a quick way to spread need-to-know info that makes everyone‘s life easier.
• Maximize your e-payments software. No matter what software you use to process direct deposits, reimbursements and other payments, make sure you’re taking full advantage of its notification tools. Something as small as being able to e-mail folks that their anticipated payment just got processed can reassure them — and save you from having to handle one more phone call later on.

Chances are you’ll face more security threats this year. Are you ready?  Whenever the economy slumps, more would-be fraudsters are minted. Part of it is that people are desperate for money and get tempted by the apparent ease with which they can steal.

Others take advantage of everyone else’s fear, and use seemingly legit offers to con people — and companies — out of their money.

There are signs it’s already happening. The SEC has pursued 88% more enforcement actions related to securities fraud this year than it did in 2006. And the FBI recently said it expects its fraud investigations to increase from 38 cases last year to hundreds in the next year or two.

Internal solutions to internal and external threats

No matter how unlikely it seems that Betty in the next cube could be embezzling, or that a fake vendor could get its invoices approved and paid, it’s smart to take preventative steps now.

Your best bet is a two-prong plan to ensure that:

• no one inside the company has the ability to commit fraud, and
• if anyone from outside attempts financial shenanigans, that you’ll be able to catch it right away before any damage is done.

Start by doing an internal review of procedures to find any weak spots and shore them up first. And if you were debating any changes to procedure that might tighten controls, start implementing them. (Upper management isn’t going to grumble about changes or time lost if you can explain how this will help save money long-term.)

Once Accounting has done its part, there’s still one more step: Explaining the changes to other departments. If they aren’t on board, your controls won’t be fully effective.

Granted, you don’t want to give away too much detail — otherwise, you could actually make some types of internal fraud easier. But there are  a few key things you’ll want to communicate to employees:

• Controls have been made even stronger, and their compliance with new procedures is expected
• A way for them to report any suspicious activity they see so it can be investigated, and
• A list of fraud prevention red flags so they know what to look for when dealing with people outside the company.

Are you worried about more fraud attempts this year? What are you doing to shore up your procedures? Share your ideas in the comments.

1. Flex time and work-from-home options. These cost the company nothing, but can mean a lot to employees. Even if your company won’t allow it as a standard work arrangement, try to keep some flexibility in the schedule so that when workers have situations come up (car trouble, ill family member, etc.) they know they can tend to their jobs and their lives.
2. Training opportunities. You don’t have to send staffers to a week-long conference across the country to show that you value them and want to develop their skills. Free or low-cost training close to home is often available via webinars, online classes and the like.
3. Creative perks. Even if employees understand why raises are small or non-existent, it doesn’t mean they’ll like it. Finding other ways to show you appreciate them can help. Look for opportunities to partner with local businesses to find perks that won’t cost you an arm and a leg. For example, a local bakery may be willing to offer a special discount to employees if you provide a discounted service. Or if you can get a group of employees to sign up for a service (like a gym membership), you may be able to negotiate a better deal. If the company picks up part of the remaining cost, it’s that much more valuable to staffers.
4. Pay for what matters. Let employees know that if you get a solid new hire through a staffer’s referral, they’ll be rewarded. It gives them reason to talk up the company to others — which gets them thinking about all the things they do like about the job.

It might be worth revising your company’s travel policy to clarify some common areas of confusion for trips like these, including:

• Which days’ hotel charges are considered reimbursable.
• How to handle any shared expenses when a traveler’s spouse or friend takes part on the trip (Example, a shared meal).
• Whether costs that are spread over the business and personal parts of the trip will be reimbursed proportionally. (Example: If a rental car is used for five days, but only three of those days are business related.)

And as usual, you’ll want to remind travelers to be extra vigilant about documenting the “why, when and where” of their expenses. Later on, if an auditor realizes that a trip was partly business/partly personal, they’re likely to look a lot more closely at those expenses.

To claim the credit, you’ll need the proper documentation:

• Proof you received the employee’s share of the premium (35%)
• A declaration that the former employee was “involuntarily terminated,” and
• For insured plans, a copy of the invoice or similar statement from the insurance carrier, as well as proof the premium was paid on time.

You can claim your credit on Form 941, starting with the first quarter of ’09.

IRS has also released a new FAQ page for employers who need more details on the new procedure. If employees (or former employees) have questions about their rights and responsibilities, you can refer them to this page, which has several links to even more info.

The new rates are the feds’ method of implementing the “Making Work Pay” credit in the recently passed stimulus package.

The new withholding tables are in effect for wages paid through Dec. 2009. The tables, as well as instructions on how to comply with the new law, will be incorporated into a new IRS Publication 15-T. Pub. 15-T will be posted on IRS’ site next week, and mailed to employers in mid-March. But you can already get a sneak peek here.

Until you get the final, official publication, here are the key points you need to know:

• IRS requests employers start using the new withholding tables as soon as possible, but no later than April 1.
• Workers don’t need to submit a new W-4 to get the credit, but they will have to claim it when they do their ’09 taxes. (Note: Workers who have multiple jobs may want to review their W-4s to ensure they have enough withholding being done.)

Note: The credit phases out for higher-income employees. Be prepared for questions from them, and other employees who may not understand how the tax credit works or how they can get the benefit.

The facts

When they were on call, drivers had to:

• respond to calls within 8 minutes, including driving to the squad house and picking up an ambulance
• be reachable at all times, and
• refrain from using alcohol and other substances that might impair their judgment.

The number of calls the drivers had to respond to varied greatly. In the winter, it was common to respond every day; other times of the year, a week could pass without being called. Drivers couldn’t trade on-call shifts (there weren’t enough drivers to cover them all) and they couldn’t refuse to respond to a call.

Ruling

DOL ruled that on call time was compensable during the winter because drivers couldn’t freely engage in most personal activities. Due to the frequency of the calls and the speedy response required, any personal activities were severely restricted.

However, on-call periods at other times of the year were not deemed compensable. Because the calls were so infrequent, the drivers’ personal activities weren’t as restricted.

• New withholding rates. The “Making Work Pay” tax credit will most likely be implemented by having Payroll make two withholding adjustments: one in June of this year, and another at the start of Jan. 2010. (The maximum credit each year is $400 for singles. Because the ’09 credit is effective mid-year, the weekly withholding will have to be re-adjusted in 2010.)
• COBRA coverage/reporting. Employees who are terminated between Sept. 1, 2008 and Dec. 31, 2009 are eligible for lower premiums on their COBRA coverage, starting Feb. 17, 2009. Eligible employees will now pay 35% of the premium. The rest will be paid by the employer — but you can recover the subsidy through a credit on your payroll tax deposits. (Note: The subsidy applies only to former employees whose income is less than $125,000 a year; or family income of under $250,000 a year.)
  That creates a few tasks for Accounting and Benefits pros: You’ll need to contact eligible former employees who rejected COBRA to let them know they are eligible at the new lower rate. You’ll also need to get up to speed on the reporting fast, since the first round is due for 1Q ’09.
• Monitoring COBRA reimbursements from the feds. Related to the point above, if your COBRA premium subsidy is more than your tax deposit, you’ll have to request — and wait for — reimbursement from the feds. So far, there’s no word on how quickly that will be processed.
• Transportation fringe benefits. The new monthly limit on benefits for transit passes and vanpools has been increased to $230 per month, the same as for qualified parking. It’s in effect from March 2009 through December 2010.

In addition to these changes, you can expect employees will be confused about what they’re eligible for, what forms they have to fill out, etc. Be prepared for a slew of e-mails and phone calls. In particular, you may have many more employees who want to update their W-4s due to new tax credits that were tucked into the non-business portions of the law.

Consider putting together a resource you can hand out to answer the questions you’re more likely to hear. Even an e-mail with some links to IRS information releases can go a long way toward reducing how many times your phone rings over the next few weeks.

You can see the entire text of ARRA here.

It’s easier to catch T&E swindlers if you know why — and how — they do what they do. A recent survey by T&E Magazine got the real scoop from people who freely admit to having fudged their travel expenses in one way or another. Some of the findings may surprise you.

For starters, employees appear to be getting more honest. 83% said they were always totally honest on their expense reports. That’s up from just 70% in 2004.

Of those who admit to cheating, the amount they wrongfully claimed is down: 8% said they padded their expenses $100 or more — that figure was 34% in 2004. Another 32% said they padded expenses by $50 to $99.

Most travelers who admitted to cheating (66%) said they did so because being on the road cost them in ways that don’t fit on any expense report category. Another 30% said they routinely have to use personal money for business costs when traveling. Padding is their way of “righting” the books.

And 26% say taking a little extra cash is their way of being compensated for the hassles of being on the road. Only 4% said they cheat because they can. [Note: Respondents could pick more than one reason.]

While no one wants to have cheaters in their office, those “reasons” for padding expenses give you a good opportunity to make sure you don’t see any of it in the future. It indicates that people are less likely to inflate their expenses if they feel the company appreciates the hassles — and out-of-pocket expenses — of being on the road.

It’s a good reminder to periodically review your company’s T&E policies and guidelines. Making sure they’re still fair to your road warriors could end up saving you time and money, as well as improving employee morale.

What do you think: Do most traveling employees pad their expenses to right a perceived wrong? Or is that simply an attempt to justify stealing from the company?

And what’s the most egregious attempt at expense report padding you’ve seen? Share your stories in the comments.

If workers have questions that you can’t answer, you can refer them to IRS’ TeleTax toll-free automated help line, which is available in both English and Spanish. It’s available 24/7 at 800-829-4477. For more complex questions that require speaking to an IRS rep, Spanish-speaking agents are available at IRS’ customer service line: 800-829-1040.